Get In Touch

+86 133 1695 1875

mail@herbalaStrand.com

216 Wangyue Road, Yueyanglou District, Yueyang City, Hunan China

Frequently Asked Question!

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and PayPal. All transactions are secured with SSL encryption

u003cstrongu003eCan I change my shipping address or items after orderingu003c/strongu003e?

Orders are processed immediately. Contact customer support within 24 hours for modifications (if not yet shipped)

u003cstrongu003eHow do I cancel an orderu003c/strongu003e?

Under the FTC Mail Order Rule:u003cbru003eBefore shipment: Cancel via your account or contact us for a full refund.u003cbru003eAfter shipment: Follow our return process (see Return Policy).

Are there any hidden fees at checkout?

No. Prices include applicable U.S. state taxes (automatically calculated). No additional charges

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What is your return policy?

Unused items can be returned within 30 days of delivery for a full refund (excluding shipping).Provide order number and original packaging.